Reseller / Dashboard
Partner Plan
312 / 500 seats
—
—
Reseller Admin
Live · Your CX cloud

Welcome back.

Here's how your network is performing across your enterprise customers.

Customers
—
your enterprise tenants
Open chats
—
live conversations
Live calls
—
across your customers
Agents online
—
live presence
// Interaction volume · connecting…

Interactions handled — last 14 days

Interactions
// loading…
Live interactions — your customers — agents online
—
Interactions (window)
—
Calls today
—
Open chats
—
Customers
// Channel mix · connecting…

Traffic by channel

—window
// loading…
// Recent customers · connecting…

Recently added customers

View all →
// loading…
Your enterprise customers

Customers

The enterprise tenants running on your cloud.

// New tenant

Add a customer

Voice Web chat WhatsApp SMS Email Social
CustomerPlanAgentsAddedMRRStatus
White-label · Your identity

Branding

Make the platform yours. Your customers and their agents only ever see your brand — changes apply live to your login screen and console.

// Identity

Brand & logo

// Palette

Brand colors

// Domain & login

Login experience

https://
Not verified
Publish your branding first, then point this domain at the platform and verify. The exact DNS record to add is shown after you verify.
// Live preview — what your customers see
cx.yourbrand.com/login
Sign in to your workspace
Sign in
CloudCX Powered by CloudCX

The "Powered by CloudCX" mark in the footer is required by your reseller agreement and cannot be removed.

Monetization · Your pricing

Billing Plans

Design the plans you sell to your customers. You buy capacity at wholesale from CloudCX and set your own retail prices — the margin is yours.

// New retail plan

Create a billing plan

$
$
$
// Per-channel pricing (per agent / month)
$
$
$
$
$
$
// Margin (at 15 seats, computed live)
Retail / mo
$—
Wholesale / mo
$—
Your margin
—
PlanBasePer seatPer-channelPer minWholesaleMarginStatus
Wholesale · connecting…

Vendors & Profit

Your upstream SMS vendors, the buy-rates you pay per route, the receipts you've recorded, and your profit and payables by route.

// connecting…

Vendors

VendorKindCurrencyNotesStatus
// loading…
// Per-vendor

Route buy-rates & receipts

Pick a vendor to bind a buy-rate to one of your SMS routes, record a payment (receipt) you've made to them, and review the rates already bound.
// connecting…

My Receipts

DateVendorAmountReferenceNotes
// loading…
// connecting…

Profit by route

RouteVendorMessagesRevenueCostProfitMargin %
// loading…
// connecting…

Payables

VendorCurrencyAccrued costPaidOutstanding
// loading…
Settlement · connecting…

Billing & Settlement

What you owe CloudCX at wholesale, your own Stripe account for collecting from customers, your retail rate cards, and your customers' invoices.

Settlement runs two ways. Online: your customers pay you through your own Stripe account (configured below) — CloudCX never touches that money. Manual: a customer pays you by wire and you record the payment against their invoice. Separately, the balance at the top is what you owe CloudCX at wholesale for the capacity you resell.
Online — your Stripe Manual — wire → record payment
// connecting…

Your account with CloudCX

Balance owed to CloudCX (wholesale)
—
Top up your Byond balance — pay down what you owe by card.
// connecting…

Your Stripe account (bring your own)

Your customers pay you through your Stripe account. Add your own Stripe keys here so online invoices settle straight into your account. If you don't, online payments fall back to CloudCX's platform Stripe. Secret keys are write-only — encrypted at rest and never shown again; leave a secret blank to keep its current value.
// connecting…

Your retail rate cards

The per-destination rates you charge your customers (retail). Each card holds voice/SMS/WhatsApp entries matched by destination prefix ('' = catch-all).
// loading…
// connecting…

Your customers' invoices

InvoiceCustomerPeriodStatusTotalPaid
// loading…
// connecting…

Customer prepaid & credit

Set whether a customer is on prepaid (collect then spend) or postpaid (invoice then collect), their credit limit and low-balance threshold, their tax jurisdiction, and record top-ups (manual wire/credit, or an online Stripe deposit). Pick a customer to manage their credit standing.
// connecting…

Your billing reports

Your usage, revenue and margin across your customer base, plus receivables aging. Export any report as CSV for your own books and reconciliation.

Usage & revenue

// loading…
Export

Receivables aging

// loading…
Export
Carriers · Connectivity

SIP Trunks

Bring your own SIP carriers to route voice for your customers — add, edit and remove trunks yourself once your platform provider has enabled it for your account.

// Loading SIP trunks…
// Carrier

Add a SIP trunk

IP auth
Enabled
NameHostPortTransportRegisterCodecsStatus
Connectivity · Provider credentials

Channel Connectivity

Bring your own messaging and voice providers. For any channel your platform provider has enabled, connect your own keys — otherwise B'Yond supplies connectivity for you.

Loading channel connectivity…
Insights · Reseller reporting

Reports

Account-wide analytics across your customer base — interactions, calls and chats. Export the underlying data as CSV for billing and reconciliation.

// loading your report summary…
// Data export

Download CSV

Interactions

Per-interaction export across all your customers (CSV).

Calls

Call detail records (CDR) across your customer base (CSV).

Chats

Chat / messaging interactions across all channels (CSV).

Account · Configuration

Settings

Manage your reseller account, team, security and the capabilities your platform provider has granted you.

// Organization

Reseller profile

// Your login · PATCH /users/me

My account

// Security · POST /auth/change-password

Change password

// Granted by platform

Capabilities

Bring your own SIP

Add and manage your own carriers

Enabled
Custom billing plans

Create retail plans for your customers

Enabled
White-label domain

Serve the console on your own domain

Enabled
Customer cap

Maximum enterprise tenants

100 max
// Security

Access & security

2FA enforcement, SSO (SAML / Google) and IP allow-listing are managed at the platform level by your B'Yond account team and aren't self-service yet. These controls will appear here once the reseller security-policy endpoint is available — this page won't show toggles that don't do anything.
// Team

Team members

// loading your team…
// connecting…

Email delivery (SMTP)

—
Send your customers' transactional emails (login codes, password resets, verifications, low-balance alerts) through your own SMTP server. The password is write-only — leave it blank to keep the saved credentials.
TLS
// connecting…

Email templates

Customise the transactional emails your customers receive. Placeholders: {{code}}, {{brand}}, {{balance}}. "Reset to default" reverts a template to the built-in B'Yond copy.
// loading…
// connecting…

System logs

WhenActorActionDetail
// loading…
// connecting…

Email outbox

WhenRecipientSubjectPurposeProviderStatus
// loading…
Saved